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Customer Care

Customer Care
Our experienced and knowledgeable Customer Care Representatives are here to assist you from 7:00 am – 5:00 pm CST, Monday - Friday. Simply call toll-free 800-636-2574 for assistance. Or you can email us:

Free Shipping
We offer FREE FedEx Ground Shipping on all of our orders (Alaska & Hawaii cost $6.00)  Plus, you can return your shoes for free using the pre-paid FedEx shipping label contained in your box.

Express Orders
For FedEx 2-Day Air delivery, add an additional $15.00. For FedEx Next Day Air delivery, add an additional $20.00.

To receive an express order, it must be placed prior to 12:30 PM CST Monday through Thursday. Orders placed after 12:30 PM CST will not be processed until the next business day. Orders received after 12:30 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct, and that the product is available in inventory.

International Shipping
Please contact our Dockers Shoes Distributors in the following countries:

PUERTO RICO: CR Jimenez Inc., 122 Clle Elanor Roosevelt, San Juan, PR 00918-3133, Phone: (787) 766-4500
CANADA: The Indeka Group, 2120 Bristol Circle Oakville, Ontario Canada L6H 5R3, Phone: 905-829-3000 Fax: 905-829-4800

Sales Tax
Sales tax applies to the state where the merchandise is being shipped. Since Dockers® Footwear, a division of Genesco Inc., is registered to conduct business throughout the United States, sales tax must be added to your order at your local sales tax rate, where applicable.

Product Reviews allows its customers to post reviews on items we sell. This is meant to contain honest and accurate opinions on our products. Since our website follows a professional business model, we have the right to monitor these reviews and make changes as needed. We will not, however, remove any negative comments if they appear to be valid. Any reviews submitted will be removed if found to contain any of the following:

  • Any malicious comment
  • Any threats towards an individual or business
  • Profanity
  • Sexual references
  • Any non-related material
  • Any other material found to be disorderly by Dockers Footwear
By submitting reviews, you give Dockers Footwear the right to use your review along with whatever name you provided for marketing purposes.