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Customer Care

Customer Care

As our company takes precautions against COVID-19, please note that we will have limited response via phone.  The most prompt method of communication is to send us an email.  Thanks in advance for your understanding.

Our experienced and knowledgeable Customer Care Representatives are here to assist you from 7:00 am – 5:00 pm CST, Monday - Thursday & 7:00 am - 11:00 am on Fridays. Simply call toll-free 800-636-2574 for assistance. Or you can email us:

Sales Tax
Sales tax applies to the state where the merchandise is being shipped. Since Dockers® Footwear, a division of Genesco Inc., is registered to conduct business throughout the United States, sales tax must be added to your order at your local sales tax rate, where applicable.

Product Reviews allows its customers to post reviews on items we sell. This is meant to contain honest and accurate opinions on our products. Since our website follows a professional business model, we have the right to monitor these reviews and make changes as needed. We will not, however, remove any negative comments if they appear to be valid. Any reviews submitted will be removed if found to contain any of the following:

  • Any malicious comment
  • Any threats towards an individual or business
  • Profanity
  • Sexual references
  • Any non-related material
  • Any other material found to be disorderly by Dockers Footwear
By submitting reviews, you give Dockers Footwear the right to use your review along with whatever name you provided for marketing purposes.