Frequently Asked Questions

ORDERING

What is your Return Policy?

Return & Exchange Information

We're not happy unless you are. If you are not completely satisfied with any item, you may return it to us within 30 days from the purchase date. Product that has been worn will not be accepted. We'll refund or credit the value of the item and any taxes you were charged, excluding shipping charges.

Be sure to include the return/exchange information located on the back of the packing slip provided with your order, (or a letter describing the problem) along with your daytime telephone number.
 

Please send all returns to:
DockersShoes.com Returned Goods Dept.
5894 Nashville Highway
Dock Door #6
Chapel Hill, TN 37034
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REVIEW RULES

Product Reviews

Product Reviews

Dockersshoes.com allows its customers to post reviews on items we sell. This is meant to contain honest and accurate opinions on our products. Since our website follows a professional business model, we have the right to monitor these reviews and make changes as needed. We will not, however, remove any negative comments if they appear to be valid. Any reviews submitted will be removed if found to contain any of the following:

  •  Any malicious comment
  •  Any threats towards an individual or business
  •  Profanity
  •  Sexual references
  •  Any non-related material
  •  Any other material found to be disorderly by Dockers Footwear

By submitting reviews, you give Dockers Footwear the right to use your review along with whatever name you provided for marketing purposes.

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SHIPPING

Shipping and Sales Tax Information

Sales Tax Information

Sales tax applies to the state where the merchandise is being shipped.  Since Dockers® Footwear, a division of Genesco, Inc., is registered to conduct business throughout the United States, sales tax must be added to your order at your local sales tax rate, where applicable.


Shipping/Handling Charges

Our normal shipping method is via UPS ground. UPS will not deliver to P.O. or A.P.O. Boxes. Shoes purchased from Dockersshoes.com will be shipped FREE via UPS Standard Ground Shipping. Express orders will have an additional charge depending on the express shipping method. See below for details. PLEASE NOTE: Shipping charges are NON-REFUNDABLE.

 
Express Orders

For UPS 2-Day Air delivery, add an additional $10.00. For UPS Next Day Air delivery, add an additional $20.00.

To receive an express order, it must be placed prior to 12:30 PM CST Monday through Thursday. Orders placed after 12:30 PM CST will not be processed until the next business day. Orders received after 12:30 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct, and that the product is available in inventory.


Shipments to Alaska, Hawaii, and Puerto Rico

Please note that shipments to Alaska, Hawaii, and Puerto Rico must go UPS 2ND DAY AIR


International Shipping
At this time, we can ship to Puerto Rico only. Please note that payment is in US funds, and any applicable taxes or duties are your responsibility. Orders are shipped via UPS Express, and shipping charges vary. A $20 surcharge is added to residential deliveries, and some oversized items may be excluded. All sales are final. Please email customercare@dockersshoes.com for details.

CANADA: We do have a distributor in Canada that you can contact to find out who carries Dockers Shoes in Canada: The Indeka Group 2120 Bristol Circle Oakville, Ontario Canada L6H 5R3 Phone: 905-829-3000 Fax: 905-829-4800



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International Orders

International Shipping

Please contact our Dockers Shoes Distributors in the following countries:

PUERTO RICO: CR Jimenez Inc., 122 Clle Elanor Roosevelt, San Juan, PR 00918-3133, Phone: (787) 766-4500

CANADA: The Indeka Group, 2120 Bristol Circle Oakville, Ontario Canada L6H 5R3, Phone: 905-829-3000 Fax: 905-829-4800

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COOKIES

Does this website use cookies?

Cookies

What is a cookie? A cookie is a piece of information that is sent to your computer's hard drive to help our site recognize you when you return to our site. Cookies are used as a standard practice by many sites. An example of how we use this function could be if you started to place items in your shopping cart, but then for some reason had to leave our site or shut off your computer. When you return to our site, the cookie would enable our site to recognize that you have returned and all the items you placed in your cart during an earlier session would still be in your shopping cart.

We also use cookies to determine the number of people that come to our site. It is important for us to understand the number of new customers using our site. When your computer accepts the cookie, we are able to record that session as a new visitor to our site. As important as cookies are to our site, we understand that this might make you uncomfortable. If you would prefer to not accept cookies from ours or any other site, you can modify the setting on your specific web browser to not accept them. Please refer to your browser's online help feature or the user's manual for instructions on how to do this.

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