Customer Care

Our experienced and knowledgeable Customer Care Representatives are here to assist you from 7:00 am – 5:00 pm CST, Monday - Friday.  Simply call toll-free 800-636-2574 for assistance. Or you can email us: [email protected]
 
About Us
Since its introduction in 1986, the Dockers® brand has defined authentic khakis — and the essential goods to go with them — for men and women all over the world. No compromises in quality. Just versatile, essential style. Read more
 
Returns
We're not happy unless you are. Our 100% Satisfaction Guarantee ensures that if you're not satisfied with your shoes, for any reason, simply return them, using the Pre-Paid FedEx shipping label contained in your box within 30 days of purchase. Read more…
 
Free Shipping
We offer FREE FedEx Ground Shipping on all of our orders.  Plus, you can return or exchange your shoes for free using the pre-paid FedEx shipping label contained in your box.

Sales Tax
Sales tax applies to the state where the merchandise is being shipped.  Since Dockers® Footwear, a division of Genesco, Inc., is registered to conduct business throughout the United States, sales tax must be added to your order at your local sales tax rate, where applicable.

Express Orders
For FedEx 2-Day delivery, add an additional $14.00. For FedEx Overnight delivery, add an additional $20.00.

To receive an express order, it must be placed prior to 12:30 PM CST Monday through Thursday. Orders placed after 12:30 PM CST will not be processed until the next business day. Orders received after 12:30 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct, and that the product is available in inventory.

International Shipping
Please contact our Dockers Shoes Distributors in the following countries:

PUERTO RICO: CR Jimenez Inc., 122 Clle Elanor Roosevelt, San Juan, PR 00918-3133, Phone: (787) 766-4500
CANADA: The Indeka Group, 2120 Bristol Circle Oakville, Ontario Canada L6H 5R3, Phone: 905-829-3000 Fax: 905-829-4800

Product Reviews
Dockersshoes.com allows its customers to post reviews on items we sell. This is meant to contain honest and accurate opinions on our products. Since our website follows a professional business model, we have the right to monitor these reviews and make changes as needed. We will not, however, remove any negative comments if they appear to be valid. Any reviews submitted will be removed if found to contain any of the following:
  •      Any malicious comment
  •      Any threats towards an individual or business
  •      Profanity
  •      Sexual references
  •      Any non-related material
  •      Any other material found to be disorderly by Dockers Footwear

By submitting reviews, you give Dockers Footwear the right to use your review along with whatever name you provided for marketing purposes.