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Customer Service
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Shipping and Sales Tax Information
- Sales tax applies to the state where the merchandise is being shipped.
- Since Dockers® Footwear, a division of Genesco, Inc., is registered to conduct business throughout the United States, sales tax must be added to your order at your local sales tax rate, where applicable.
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Shipping/Handling Charges
Our normal shipping method is via UPS ground. UPS will not deliver to P.O. or A.P.O. Boxes. Shoes purchased from Dockersshoes.com will be shipped Free UPS Standard Ground Shipping. Express orders will have an additional charge depending on the express shipping method. PLEASE NOTE: Shipping charges are NON-REFUNDABLE. See below for details.
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Express Orders
For UPS 2-Day Air delivery, add an additional $10.00. For UPS Next Day Air delivery, add an additional $20.00.
To receive an express order, it must be placed prior to 12:30 PM CST Monday through Thursday. Orders placed after 12:30 PM CST will not be processed until the next business day. Orders received after 12:30 PM CST on Friday, as well as orders placed over the weekend, will not be processed until Monday. Please note that this assumes all supplied information is correct, and that the product(s) is available in inventory.
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